Privacy Policy
1. Security of your Data
The website strass-foremata.gr (hereinafter “Online Store”) is the online store of the Greek company with the name “Pothiti Papapanagiotou & Co. EE” and the distinctive title “Strass”, based in Piraeus, at 30 Sotiros Dios Street, tel. 210-4226116 respects your personal data and applies Greek Law, formulated in accordance with the General Regulation on Personal Data Protection 2016/679 / EU, and in general the current national and European legislative and regulatory framework for privacy. Below we explain the information we collect and maintain, how this information is used and the persons to whom we disclose it.
Strass-foremata.gr is committed to safeguarding your personal data and taking all appropriate measures for the safekeeping of your personal data. We have taken reasonable, natural, and technical means to protect the information we collect in connection with our services. However, keep in mind that no website, information system, or webcast is completely secure. In the event that we detect interception of your data, we undertake to inform you immediately of the extent and content of this malicious action.
This Privacy Policy is intended to inform you of various useful information, such as the data we collect, how we use the information we collect, your rights and how you can exercise it, with whom we share data, and how to resolve disputes. etc. For any issue you have regarding the Privacy Policy, you can contact the Data Protection Officer of strass-foremata.gr either by a) Contact form, or b) by mail at the address 30 Sotiros Dios Street, Piraeus, 185 35.
2. Data we collect
Strass-foremata.gr can collect information about you in a variety of ways, our goal is to collect the necessary data each time that is necessary for the purpose intended. Some of the data we collect is mandatory in order to be able to perform our purposes (eg sending the order), while the use of some other data is optional and you can request to be excluded from processing and/or collection. However, in case you choose to exclude some data from collection/processing, we will not be able to offer you the full range of our services, while the quality of the services offered may decrease. Some of the data we collect is analyzed below:
- Details of the fulfillment of your order: This data includes data such as name, surname, postal address, landline or mobile phone number, data that proves the payment you have made.
- Information for creating your account: This information includes information such as first name, last name, mailing address, email, username, password.
- Information for creating your account: This information includes information such as first name, last name, mailing address, email, username, password.
- Details of your interests and profile to receive personalized offers and offers: This data includes items such as products added to your cart, wish list, pages you visit, your age, and the hours you visit our page.
- Information about the use of strass-foremata.gr in order to improve the user experience, such as the points you clicked, the search terms you used, and the way you scroll the pages.
- Data we collect from other sources, such as information we collect when you interact with us through social media.
- Data we collect when contacting the customer service center, where we can keep information about the call, your phone number, your name, the products you bought, the reason why you contacted us, and the advice we gave you.
- Device details, such as your ip, device IDs, or information about the physical geographical location of your device. For example, when you use a geolocation service or application and you have given us your consent to disclose your geographical location.
- Also, your image may be captured when you visit our physical store due to the use of CCTV cameras.
We collect some of the above data with the help of cookies that we place in your browser. You can find more details about the cookies we use by clicking here.
3. How we use the information we collect
The processing of your personal data is either a) necessary for the provision of our services, therefore it is mandatory, because otherwise we could not provide you with our services, or b) it is mandatory because required by applicable laws and regulations, or c ) is executed based on the legal interest of strass-foremata.gr and its counterparties. In case (c) the processing is done within the limits of the relevant legislation, as described below, it is not mandatory, and you can revoke your consent at any time or even object according to the sections “Your rights”, “Dispute Resolution” and “Contact Us” described below.
Strass-foremata.gr uses the information it collects for the following purposes:
- Completion of purchases: We use your information to prepare and ship your order, as well as to fulfill our relevant obligations, such as invoicing and the possibility of returns.
- Create an account: To create an account on our site, we use personal information such as email and password.
- Provision of personalized services: By collecting data on your preferences, we have the ability to provide you with product proposals that match your profile, as well as personalized offers. We can also offer gifts and benefits for you only, for example using discount coupons.
- Communications: In order to be able to communicate with you, but also to offer you improved communication services, we use data such as your contact information, questions you have asked in the past or products you have purchased.
- Improving and developing the systems and services we offer you: For example, by identifying specific pages on our site where you have problems, we can fix those problems. In addition, we may ask you to participate in a satisfaction survey in order to better understand the quality of the services provided.
- To protect our customers, our staff, and our assets we may use closed-circuit recording (cctv) systems for the purpose of preventing or detecting illegal activities.
- For our compliance with National and Community legislation: For example, to be able to invoice you and retain your invoicing data as required by tax law.
- We use personal information for marketing actions, in order to inform our customers about our latest products and services and to personalize their experience. This information may be used for ads you see on other sites, including Facebook and Google.
4. Your rights
You have the following rights regarding your personal data:
- Right of Access – Information: You have the right to obtain information about whether we process your data, what data we have collected, to whom we share it, the purpose of the processing and for how long we will keep it.
- Right to correct inaccurate information: You have the right to ask us to correct information about you that is inaccurate or even to complete additional information. You can exercise this right yourself by logging in to your account and correcting the corresponding fields of your profile.
- Right to Restrict Processing: You have the right to request that we restrict or even exclude the processing of your personal data.
- Right to Portability: You have the right to ask us to receive your personal data or to transfer it to another organization on your behalf.
- Right of Deletion – Oblivion – Withdrawal of Consent: You have the right to request in writing that we delete your personal data, as long as there are no legal reasons that take precedence over your right (eg tax and commercial law). You also have the right to withdraw your consent to the processing of your data, without prejudice to the legality of the processing based on consent prior to its revocation.
- Right not to take marketing actions: You have the right to request not to receive updates on marketing actions.
5. How you can exercise your rights
To exercise your above rights, you can submit a written request to the Data Protection Officer of strass-foremata.gr either by a) Contact form, or b) by mail at the address 30 Sotiros Dios Street, Piraeus, 185 35.
We inform you that for the protection of your personal data, we may ask you to verify your identity before proceeding with any request you submit to us. If you have authorized a third party to submit a request on your behalf, they will be asked to prove that they have your permission.
6. Answers to your requests
Strass-foremata.gr responds to all requests related to personal data within a maximum of one month. In case of extremely heavy workload or technical difficulty of response, strass-foremata.gr will inform you within the above period in order to receive an extension of an additional two months.
7. Data retention time
We retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or for compliance with other applicable laws and regulations regarding the mandatory retention of certain types of information. For example, we will keep the data for as long as you have an account at strass-foremata.gr. Regarding data relating to product markets, it is likely that we will retain them for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).
8. Links to other sites
The website of strass-foremata.gr may contain links to third party websites that it does not manage or control itself. We strive that the external links on our site follow the same high standards of protection of your personal data as Strass, however, we take no responsibility for the content, security or privacy practices of any third party site other than strass-foremata .gr. To find out about the privacy policy of these sites you should read their respective privacy policies.
9. Dispute Resolution
If you believe that we can not resolve issues that you have and believe that we violate any of your rights you can resort to the Electronic Dispute Resolution Platform as provided in Article 14 of Regulation 524/2013. More information can be found at https://ec.europa.eu/consumers/odr/. Additionally, you can contact the Consumer Ombudsman at http://www.synigoroskatanaloti.gr/
Finally, if you consider that we are violating your personal data, you have the right to address or file a complaint to the Personal Data Protection Authority (1-3 Kifissias, Athens, PC 11523 or by phone 2106475600, e-mail: contact@dpa.gr).
The above does not limit the rights that both you and we have to resort to the competent courts.
10.Modifications to the privacy policy
Strass-foremata.gr reserves the right to modify this privacy policy. The recent amendment is always considered valid. You should check this policy regularly to stay up to date with the latest updates.